Obligations of travel agencies
As the operator of an authorized travel agency on the territory of the Brussels-Capital Region, you must comply with a number of obligations with regard to customers, suppliers and the Region.
Obligations towards the customers of the travel agency
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Display the obtained logo close to the entrance and always visible to the public.
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Provide the correct terms and all necessary information regarding the prices and conditions of a trip or a stay.
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Provide the services, in the foreseen circumstances, to which the agency has committed itself in relation to the customer.
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Respect the confidentiality of all customer data.
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Not to use the funds deposited by a customer for purposes other than those of the agency and to return the funds due to customers without delay.
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In case subcontractors are used: only call upon suppliers or subcontractors who offer a reliable professional and moral guarantee.
Obligations towards the suppliers
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To pay the suppliers within the agreed deadlines, if not within the usual terms.
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With regard to dissolution of agreements (contracts), to respect the agreed terms, if not, the usual terms.
Information that has to be provided to Brussels Economy and Employment
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Annually by 1 July : provide Brussels Economy and Employment with the number of employees working in the main office and in the branches of the company established in the territory of the Brussels-Capital Region.
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In the event of a change that affects an item in the authorisation request or a document that accompanies it: report this change to Brussels Economy and Employment by registered letter within a period of 1 month following occurrence of the event.